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一、商務英語口語之電話會議準備

電話會議的英文是conference call。如果你是新手，不怎么熟悉電話工具，打電話前一定要充分學習電話軟件的特點，各個功能鍵的用法，防止正式電話會議中出洋相。另外，在打Conference call 前一定要打好草稿，列出預期要講的事項，并學會設想對方可能問到的問題，提前在腦子里過一遍。使用商務語言，簡潔明了。電話會議最重要的目的是交流工作，所以要切忌使用深奧、復雜的詞匯和句型。

二、商務英語口語之電話會議禮儀

1.Quiet Environment 安靜的環(huán)境

Make sure you are in a very quiet environment, this will make you hear everything clearly and keep the misunderstandings to minimum.

確保你身處一個安靜的環(huán)境之中，這將保證你能聽到會議的全部內容，并且使得誤解減少到最低限度。

2.Being on Time 做到準時

If you are the conference call leader, you want to start right on time, because the conferee may have other business to do. If you are a conferee in the call, be on time, you do not want to miss anything that might be important.

如果你是電話會議的負責人，你會希望會議按時開始。因為其他與會人員在此之后也許還需要參與其他的事物中。如果你是普通的會議人員，要做到準時，你不會想要錯過任何可能重要的信息。

3.Using Telephone Technology 電話技巧

The mute button does wonders, the mute button should be used if there is a lot of background noise that you simply cannot control. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.

靜音鍵可以起到驚人的作用，當你周圍有一些噪音你沒有辦法輕易控制，你最好開啟靜音鍵。當然，當輪到你發(fā)言或回答問題時，你要知道怎么解除靜音。

4.Keep on Topic 不要跑題

Do not fill the call with unnecessary talk. Keep to the point. Remember there may be several people on the call that have other pressing things to do.

不要讓電話會議里都是廢話。抓住重點。要記住可能有一些正在參與會議的人還有其他緊急的事物要處理。

三、商務英語口語之電話會議流程

電話會議通常按照以下流程：

會議開始自我介紹、寒暄→切入正題、介紹會議主要內容→按事前定好的發(fā)言順序發(fā)言→引導話題走向→討論會議重點→總結電話會議內容。

四、商務英語口語之電話會議常用表達

Are we all on? 大家都在嗎？

Can I ask that we all state our names, please?

我們大家先說下各自名字吧。

Hello, everyone. I’m May in Shanghai.

大家好，我是在上海的May。

Hi May. This is Gail from RongShen Co.Ltd. I'm calling in with Candy Wang, Susan Zhou, Vicky Li and Lily Chen.

你好May，我是榮升有限公司的Gail，現(xiàn)在和我一起的還有Candy Wang, Susan Zhou, Vicky Li and Lily Chen.

I suggest we can have a weekly project meeting over the phone call in the near future.

我建議我們就一周項目開一個電話會議。

Can everybody hear me?

大家都能聽到我的聲音嗎？

Sorry, Could you repeat again?

抱歉，能重復一下嗎？

I think the issue is toocomplicated and I will send an email to you after the meeting.

我認為這個問題有點復雜，會議結束后我會給你發(fā)一封郵件。

Sorry. I just dropped the line.

抱歉，我剛剛掉線了。

Thank you. Our next question comes from the line of Brian Nowak with Morgan Stanley. Please proceed with your question.

謝謝。下一個問題來自Morgan Stanley的Brian Nowak。請?zhí)釂枴?br />
These are all good ideas we're throwing out, but we need to focus on the main goal.

這些都是非常棒的想法，但是我們需要聚焦在主要目標上。

And how big that, any way to help us quantify how big that already is to the revenue growth that you're seeing, particularly on groceries and any particular comments on fashion and apparel, same line of thinking? Thanks.

在可預見收益增長的情況下，有沒有什么辦法讓我們來判斷，這個投資的需求究竟有多大？請圍繞零售行業(yè)或者時尚快消來說一說你們的思考。謝謝。

So we'll have to see. We right now are working on getting the capacity in.

所以我們還可期待一下。目前我們致力提高中心的存貯量。

Can we call off the conference call？

我們可以取消電話會議嗎？

Okay. So we want to come up with a strategy for the Cutlas Software buy out.

好了�，F(xiàn)在我們一起來討論下Cutlas 軟件公司并購策略。

Okay, I think we are all on the same page here…

好了，我想大家的想法都統(tǒng)一了。

I’m sorry but I think you may have that slightly wrong…

不好意思，但我覺得你講的有點問題。

I will be glad to answer any questions that you may have. 如果你們有什么問題，請盡快提問。

Alright, nice call everyone. We decided to rewrite the contract.

好了，今天通話非常愉快。我們已經(jīng)重新草擬合同了。


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